Shipping policy

Free tracked shipping on every US order.

Where we ship: We currently ship to the United States only.

Processing time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Delivery time: Most orders arrive within 7–14 business days after they ship. As soon as your order ships, we'll email you a tracking number. Please allow 2–3 business days for tracking to update.

Delays: Carrier delays can happen, especially around holidays. If your order hasn't arrived within 20 business days of ordering, email us at support.solefloss@gmail.com and we'll make it right.

Import fees: You shouldn't be asked to pay anything extra on delivery. If a carrier ever asks you for a fee, contact us before paying and we'll sort it out.

Address changes: Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll update it before it ships. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Lost or damaged packages: If your package is marked as delivered but you can't find it, or it arrives damaged, contact us within 7 days and we'll send a replacement or issue a refund.

Questions? Email support.solefloss@gmail.com — we aim to reply within 24–48 hours, Monday to Friday.