Refund policy

30-Day Money-Back Guarantee

If Solefloss doesn't work for you, email us at support.solefloss@gmail.com within 30 days of delivery. Include your order number and a photo of the stick next to a piece of paper with your order number written on it. Once we've checked it, we'll refund you in full to your original payment method within 5 business days. You don't need to ship the stick back.

One refund per customer and per shipping address. We may decline requests without the photo, or from an address that has already received a refund.

Damaged or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer.

Refund timing

Refunds are issued to the original payment method. Once we've processed your refund, your bank or card provider may take a few extra business days to post it to your account.

Questions

Contact us anytime at support.solefloss@gmail.com. We aim to respond within 1 to 2 business days, Monday to Friday.